Curriculum & Training Products
NRFF has a variety of products based on Industry Skill Standards. Whether you are a high school teacher
helping your students get their first job, an individual trying to enhance your skills, or an employer looking
to train new hires, NRFF has quality industry-developed training products to develop high-performing associates at all levels.
Sales and Service Learning Program/Train-the-Trainer (TTT)
A comprehensive program for instructors, designed to educate participants and equip them for entry-level retail sales and customer service positions. This 120-180 program helps prepare candidates for both the National Professional Certification in Customer Service and the National Professional Certification in Sales.
Online Training / NRF University wired
Online training courses offered through our eLearning platform NRF University wired. This system provides
a robust catalog of online courses and tracking tools with dynamic reporting tied to a Learning Management System (LMS). This eLearning platform can assist organizations with retail specific training
for professionals at all levels. Browse the course catalog.
Workbooks
The Retailing Smarts Series Learner Workbooks are supplemental workbooks containing role-playing scenarios and activities covering a wide range of topics. These workbooks are based on industry skill standards and assist in preparing candidates for both the professional customer service and sales certifications. Leader's guides are available for facilitating group lessons.
Retail Readiness Assessment (RRA)
The Retail Readiness Assessment (RRA) evaluates critical customer service and sales skills, aptitudes and attitudes that help determine strengths and weaknesses of existing employees and employee candidates. This solution can be used as a screening tool, or to benchmark learning. It is an excellent, cost effective tool to measure skills, knowledge gaps, and training needs for pre-hires or new associates.
Customer Service and Sales Skill Standards
A hands-on publication containing the industry-developed standards for customer service and sales, as guides for employers, educators, and trainers to help build and recognize requisite skills. The publication includes complete standards plus academic, employability, occupational and technical knowledge and skills, as well as guidelines for integrating the standards into existing or new curricula.
Download a summary of all NRF Foundation training resources, curriculum products and assessments.
