Certification in Retail Management
The National Professional Certification in Retail Management is an industry-driven and endorsed credential to help employers distinguish and recognize their existing and potential managers. Developed with support from the U.S. Department of Labor and American Express Foundation, this credential defines a new level of career advancement to motivate retail leaders to stay and grow in their jobs.
New Pricing on Certification Vouchers Effective September 4
About the Certification
The retail management certification is based on competency statements developed with input from numerous retail companies and employees. Companies can use certification to:
- Identify qualified candidates and associates suitable for management positions
- Develop performance goals
- Build retention
- Encourage continued learning and career advancement
- Reduce the cost of recruiting and training employees
By earning the retail management certification, candidates can demonstrate that they have knowledge and skills in the primary disciplines of retail management. The certification is geared towards the new sales manager, assistant manager, anyone wanting to pursue a management career in retail and related industries and interested in long-term career and company growth.
Knowledge and Skill Areas
The certification captures the core of what Retail Managers need to know for a broad range of management and supervisory positions. The assessment to earn the certification measures and validates knowledge in:
- Selling & Service
- Human Resources
- Administrative & Financial Accountability
How to Earn
Candidates can earn the certification by passing an online, 100-question assessment. The assessment must be proctored. Candidates can schedule testing at public test centers across the U.S.A, or companies can set-up as a private test site, have proctors trained, and offer the assessment internally. The base price of the exam is $85 to $105, depending on the test site.
Training Resources to Help Prepare
The Candidate Handbook outlines the testing process provides sample questions, and gives detailed information about the five work areas covered on the test. Starting on page 18, you will find the competency breakdowns. Test questions are based on the 'Tasks' found under each 'Domain.'
Candidates can view an online demonstration of the exam to see the format and sample questions. The online demo does not provide automatic scoring, so you will need to write out your answers and check them against the answer key: 1)A, 2)B, 3)C, 4)D, 5)C, 6)B, 7)D, 8)A, 9)B, 10)A.
A 40-hour interactive instructor-led course is now available to help promote best practices in retail management and operational concepts and processes, and to help participants understand accountability in Retail Management. The Retail Management and Operations course is aimed at new or aspiring Sales Managers or Assistant Managers preparing for a lead role in Retail Management.