Certification in Sales
National Professional Certification in Sales is an industry-driven and endorsed credential that helps employers identify qualified sales professionals.New Pricing on Certification Vouchers Effective September 4
About the Certification
The certification was designed to capture the core sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries. It is appropriate for anyone interested in obtaining a job or pursuing a career in retail and other sales-focused industries.
Knowledge and Skill Areas
The assessment to earn the sales certification measures and validates knowledge in the following areas:
- Prepares for Selling
- Gains Customer Commitment and Closes the Sale
- Develops and Implements Sales and Follow-up Plan
How to Earn
To be eligible for the sales certification, candidates must earn the National Professional Certification in Customer Service first. Candidates can earn the sales certification by passing a 75-question, online assessment. The assessment must be proctored. Candidates can schedule testing at public test centers across the U.S.A., or companies can set-up as a private test site, have proctors trained, and offer the assessment internally. The base price of the exam is $55 to $85, depending on the test site.
Read other Frequently Asked Questions.
Training Resources to Help Prepare
The Candidate Handbook outlines the testing process, provides sample questions, and gives detailed information on the three Critical Work Function Areas covered on the exam. The knowledge and skill areas are found on page 14. Look under the section "Work-Oriented Component." All questions on the certification exam are directly related to the "key activities" in each Critical Work Function.
Candidates can view an online demonstration of the exam to see the format and sample questions. The online demo does not provide automatic scoring, so you will need to write out your answers and check them against the answer key: 1)B, 2)C, 3)B, 4)A, 5)A, 6)D, 7)D, 8)B, 9)A, 10)C, 11)A, 12)C, 13)B, 14)D, 15)C.
The Retail Operations course is geared towards recently hired associates, students, and interested retail associates and employees who need new skills, this 40-hour interactive instructor-led course is designed to prepare participants for a career in retail and aligned with the Professional Certifications Customer Service and in Sales. Learners will receive an overview of the retail industry, customer service, sales, and operational concepts.
Our Retailing Smarts Series Learner Workbooks are recommended to prepare candidates for the exam, as they were developed using the same skill standards. Books 5-8 help prepare for sales: Explaining Features and Benefits (Workbook 5), Building the Sale (Workbook 6), Closing the Sale (Workbook 7), Completing the Sales Transaction (Workbook 8). These books contain activities that are highly interactive and scenario-based, much like the tests. There is an instructor's guide to the workbooks that can be ordered separately: Selling and Promoting Products: Leader's Guide, Professional Edition.
The Retail Readiness Assessment (RRA) is an assessment tool for instructors to evaluate candidates' critical customer service and sales skills and attitudes. The RRA can help determine strengths and weaknesses of existing employees and employee candidates, to better target sales training.
Customer Service and Sales Skill Standards Publication contains the industry-developed standards for customer service and sales, as guides for employers, educators, and trainers to help build skills.