Sales and Service Learning Program
If you are interested in instructor training, please contact Jenny Hammock, Manager of Certification and Training, for more information on how to adapt our Retail Operations curriculum.
Retail Operations is an instructor-led curriculum incorporating five core areas of accountability for the entry-level front-line worker. Based on nationally approved and validated industry-driven competencies in Customer Service and Sales and aligned with the Professional Certifications in Customer Service and in Sales, this curriculum is a strong stand-alone classroom resource, or it can be paired with online courses to create a robust blended-learning program. For additional information, download the Retail Operations information sheet.